Frequently Asked Questions
Quick answers to the most common questions about LumaCast products and orders.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and the product ordered.
Once your order ships, tracking information will be provided so you can follow its progress.
Do you offer free shipping?
Yes. Free standard shipping is available on all LumaCast orders.
How do I track my order?
Once your order ships, you'll receive a confirmation email containing your tracking information.
Please allow some time for tracking updates to appear after your shipment has been confirmed.
Why hasn't my tracking updated yet?
Tracking information may take a few days to update while your package moves between shipping facilities.
If you've recently received your tracking number, this is completely normal and usually resolves automatically.
Can I change or cancel an order after placing it?
Orders begin processing shortly after they're placed. Because of this, changes or cancellations may not be possible once processing has begun.
Please double-check your shipping address and order details before completing checkout.
What if my product arrives damaged or defective?
If your LumaCast product arrives damaged or isn't functioning correctly, we're here to make it right.
Please provide your order number along with clear photos or a short video showing the issue so it can be reviewed as quickly as possible.
Will my order arrive in one package?
If your order contains multiple products, they may occasionally be shipped separately and arrive at different times.
You'll receive the available tracking information for each shipment.
Are LumaCast products easy to set up?
Yes. LumaCast products are selected with simple, everyday use in mind.
Most require little to no setup, and instructions are included where necessary.
Where can I find product specifications?
Dimensions, power requirements, features and other important information can be found directly on each product page under the product details.
We recommend reviewing these details before placing your order.
Are batteries or power adapters included?
What's included varies by product. Please check the What's Included or product details section on the individual product page before ordering.
Where does LumaCast ship?
Available shipping destinations are automatically displayed during checkout. Enter your shipping information to see the options available for your location.
LumaCast™ — Make Your Space Unreal.